What Our Clients Are Saying About our Leadership and Management Training

Bravissimo

 “Doreen first helped Bravissimo by delivering a training programme to all the managers which helped us to understand the core techniques for managing people. She has a wonderfully relaxed and flexible style that allowed her to become part of the Bravissimo team and culture for a few months and meant that we gained great buy-in from the managers and maximum impact when they took the learning back to their work.”

               Mike Tremellen, Managing Director – Bravissimo Ltd, Leamington Spa.

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 South Wales Police

“Doreen has provided Leadership training to Senior Officers and Managers within the South Wales Force. The results are measurable and the feedback that I have received from people who have attended the courses is excellent with people saying "that is the best course I've ever been on" and "when can I have more?"

Having attended courses with Doreen myself, I can personally recommend Doreen as a trainer and course designer. Doreen has a relaxed adaptable style. I believe that she understands her audience and is able to shape the training to truly meet the learning outcomes of the delegates and the organisation. Her passion for training is infectious and helps delegates to be so much more engaged in their own learning.”

                   Sally Brooks Learning Development Partner, South Wales Police

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Audi UK

Doreen is one of the most effective facilitator of training courses and coach of individuals I have ever had the pleasure of working with. Doreen’s pragmatic approach and wealth of experience ensures that she always delivers over and above expectations. Doreen is thought provoking and able to challenge individual at all levels to become more effective. Doreen will continue to be an integral part of our Management Development and Leadership programmes and comes highly recommended.

                   Nigel Mason-Apps – Head of Learning Strategy – Volkswagen Group

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 VT Group

"Over the past two years Doreen Yarnold has provided has supported VT Group in the following areas:
 
- Training needs analysis
- Coaching
- Leadership/Management development programmes
- Senior management development: Leadership & Strategic planning
- Executive coaching
 
Our Automotive training business has significantly benefited from the learning and development sessions delivered by Doreen Yarnold. We will continue to grow our business by enhancing the skills and behaviours of our management team through structured and tailored training delivered by Doreen"

                     Paul Rowlett – Executive, VT Group (Automotive Training Division)

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 JCB Group, Kent 

 “I think it is fair to say that management training in our business was a chore  until we met Doreen at a training session.We worked together to formulate a bespoke training plan for our management team which would deliver for them the necessary skills to improve their behaviours and ultimately make them more confident and better managers. The feedback from my team has been way above my expectations. They took to the training in an incredibly positive way and on closer examination this was down to Doreen. Doreen built a rapport with the team from the off, created a relationship and very quickly became a part of the team and allowed herself to get involved in all the issues that my guys were facing. Once the guys opened up to Doreen, which was almost instant they also opened their minds quicker and this benefited everyone involved.

We are already undertaking the next stage of training which involves our secondary managers. I cannot believe we would be at this point if Doreen had not been involved in our training from the beginning. A big thank you from us all at JCB Group”

                            Jonathan Bischoff, Managing Director - JCB Group, Kent

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                               Heritage Automotive Group                                             

“I have known Doreen Yarnold in a professional capacity for over twelve years.

From my first personal experience as a delegate on an Audi Head of Business development programme, through to working with a number of our Brand Managers as they progressed through the Volkswagen Leadership Programme, I have witnessed Doreen’s ability to engage, inspire, excite, and challenge.

Key to the success of any learning is being able to relate the classroom to the workplace, and in drawing on the experiences and issues of her delegates as well as herself, Doreen has been able to turn theory into practise, delivering measurable, sustainable improvements in our businesses.

Recently, our Senior Management Team saw the need to better equip our Line Managers to manage the issues currently besetting our industry and to capitalise on the opportunities being afforded by the state of the UK economy. Doreen was the natural choice to deliver an ‘Inspirational Leadership’ course to thirty of our Managers. At the debriefing and follow up sessions, such was the quality of feedback that an immediate decision was made to refresh our Senior Management Team – with similarly positive results.

Ultimately, I see training and development as an investment. I know that if I invest through Doreen Yarnold a strong return is assured.”

                 John Cook, Managing Director, Heritage Automotive Limited,Salisbury

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Volkswagen UK

For the past two and a half years I have headed up the Volkswagen Leadership Development Programme which I designed, wrote and have so far personally trained 14 groups through the Programme, which consists of four two-day modules 3 months apart with a one-day Review day between each module. The feedback from the programme has been extremely positive.  These are just a random selection of comments from Senior Managers (Brand Managers) who have completed the Programme.  I have their permission to use their quotes:

“In 15 years in this industry, I have not been taken through so many emotions and been so educated by any programme before.  Fantastic development, fantastic tutor.I have never before come away from a training course so highly motivated and keen to put everything I have learned into practice, This is purely down to Doreen’s knowledge and deliverance of each module of my course and her ability to move me out of my comfort zone. I firmly believe it has made me a much more confident person and better leader given the tough climate we now have to work in. Any opportunity to work with Doreen should be seized with all enthusiasm you cannot fail to be impressed””

                                                     Simon Volans, Brand Manager, Trust Group

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 “A great programme, well balanced in the right order, and led by a fantastic tutor.  Will definitely be enrolling other management staff on this programme as this can only add value to the business.”

                                                 Richard Taylor, Brand Manager, Inchcape Group

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“Doreen’s depth of knowledge and actual business experience shines through in the learning experience.”

                                                      Andy Poole, Brand Manager, Inchcape Group

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“Well structured, well presented, hugely informative – an essential aid to future personal development.”

                                                   Peter Horsell, Brand Manager, Mon Motors Group

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“Wonderful course and programme, content, group & trainer and not necessarily in that order.  I loved it.”

                                   Simon Bennett, Group After-sales Manager, Citygate Group

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“I can truly say that I not only enjoyed the content and trainer but that I have taken at least half a dozen points / techniques that I now use on a daily / hourly basis to support the management of our business – a truly worthwhile experience – thank you’

                                      Simon Poole, Group Marketing Manager, Citygate Group

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 “I have never written a testimonial for anyone before and in this case I feel that whatever I put into words, it won't really come close to describing my learning experience over the past 14 months whilst attending the Volkswagen Brand Manager Development Programme under your watchful eye.

 A wonderful training programme and a fantastic trainer whose style and knowledge made it a pleasure to learn.”

“I was genuinely sorry to see the end of our programme and can only hope that my colleagues and I have the opportunity to attend future training and development delivered the Doreen Yarnold way. Thank you.

                                     Kevin Taunton, General Sales Manager,  Euro-Cantebury.

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Doreen’s knowledge and experience and her very calm approach makes all the difference in the classroom -  I feel I have grown in confidence and professionalism whilst being trained by Doreen, but have learned more from the personal touch she has with each and every person she trains - Not a trait I have found in most trainers/facilitators.

Doreen also makes herself very accessible after the course has finished by  offering to help with any problems once back in the business and allowing her candidates to email her any problems she may be able to help with.

                              Mark Spindley, General Sales Manager, Parkway Volkswagen

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“Excellent training, very involving and fun. Super Doreen, Thank You.”

                                                Stephen Archer, Brand Manager, Motorline Group.

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